DHL Express (Hong Kong) Limited (“DHL”) is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the “Ordinance”) and DHL’s Personal Data Protection Policy (the “Policy”) at https://www.dhl.com/hk-en/home/footer/local-privacy-notice.html.

 

The purpose of this statement is to bring to your attention DHL’s practices and policies relating to the collection, use, processing, disclosure and retention of your personal data. Such personal data is sourced from information provided by you in past dealings with DHL and/or may be provided by you through your use of DHL’s services or DHL’s websites or that may otherwise be collected by us.

 

DHL collects, uses, processes and retains personal data for its legitimate functions:

 

• effecting delivery of shipments locally or abroad;
• providing, monitoring and improving DHL’s services including courier, warehousing, transportation, logistics and other value added services;
• managing and administering your account(s) with DHL;
• advertising products and services provided by DHL including courier, warehousing, transportation and logistics services and other services which are ancillary to the aforesaid core products and business of DHL including insurance services of DHL’s business partners;
• advertising products and services for environmental conservation and charitable purposes; and
• such other purposes as may be required for the running of DHL’s services and businesses or by applicable laws or regulations, including the communication of the same to customs authorities.

 

Without this personal data, DHL may be faced with delays or be unable to provide you with the contracted services which you require.

 

Personal data collected by DHL may be transferred to, and stored or processed by a third party and/or at a destination outside Hong Kong (either within the Deutsche Post DHL group of companies or by third parties) in accordance with the Ordinance and the Policy. By submitting your personal data and/or using DHL’s services, products or websites, you agree to this transfer, storing or processing.

 

DHL has also implemented reasonable and practical security measures designed to protect against loss, misuse and/or alteration of your personal data under its control.

 

You have the right to seek access to and correction of your personal data held by DHL. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent.  Such rights may be exercised by you at any time. If you wish to exercise such rights, or if you have any question regarding your personal data or this statement, please contact our Data Protection Officer in writing at Level 20, 348 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong. DHL reserves the right to charge you a reasonable fee for complying with a data access request as permitted by the Ordinance.
 

Pursuant to the Personal Data (Privacy) Ordinance, you have the right to opt-out from receiving our direct marketing and promotion communication at any time. If you wish to do so, send your request and email to our Commercial Division at hkglq@dhl.com.